TROUBLESHOOTING CLOUD IOS

If the connection between the app and the cloud is lost, a red “X” will appear: 

Click on the button Please Reconnect and follow instructions:

  1. Make sure your phone is connected to internet
  2. Force quit the app on your phone
  3. Turn your phone’s Airplane Mode off and on again
  4. Re-open the app

 If these steps did not reconnect, please proceed:

  1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset your phone
  2. Turn your phone on again
  3. Re-open the app

 

    Thank you for participating in the Smart in OAC – AFNET 9 study!

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